1. These shipping terms apply to all purchases of V Energy merchandise by a customer from SUNTORY BEVERAGE AND FOOD AUSTRALIA PTY LTD (ABN 73 060 091 536). We reserve the right to modify or revise these shipping terms, without notification, and you agree to be bound by such modifications or revisions.

2. Please note, we currently only offer shipping in Australia & New Zealand. Most orders are dispatched between one (1) to five (5) business days starting from the business day after the order was received. In the event that any items are out of stock or unavailable after you have placed your order, we will inform you by email and those items will be shipped to you separately.

3. During peak periods, such as online sales, packing and handling times may be longer than expected, however we will have items dispatched as soon as possible.

4. Most orders are dispatched between one (1) to five (5) business days starting from the business day after the order was received. In the event that any items are out of stock or unavailable after you have placed your order, we will inform you by email and those items will be shipped to you separately. All orders are dispatched ex Sydney.

We ship using Australia Post. As a guide, the following standard Australia Post delivery times apply to all orders:

AUSTRALIA
NSW – 1-3 business days
VIC – 2-4 business days
QLD – 3- 5 days
TAS/WA/NT – 4-7 business days

NEW ZEALAND
8-14 business days

Delivery times are estimated as accurately as possible. However, we will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, etc. No compensation will be paid in the event of delivery times being exceeded.

During peak periods, such as online sales and holiday seasons, packing and handling times may be longer than expected, however we will have items dispatched as soon as possible.

In the event that delivery to you is unsuccessful on more than one occasion, the parcel may be returned to our warehouse. In the event that this occurs any additional freight charges will be incurred to resend your parcel.

We take no responsibility for any damage to items that occurs during transit, to the full extent permitted by law.

All customers will be notified by email when the order has been dispatched, and a delivery tracking link will be provided. Orders may be processed and delivered at any time between 8am and 6pm, Monday to Saturday, excluding public holidays. We cannot guarantee transit days.

5. All parcels are despatched from Sydney, Australia.

6. Delivery times are estimated as accurately as possible. However, we will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, etc. No compensation will be paid in the event of delivery times being exceeded.

7. We do not ship outside of Australia & New Zealand.

8. We suggest that you have items delivered directly to your home or workplace address as postage requires a signature in order for the delivery to be completed. Your tracking details will be sent to you via email once your order is confirmed.

9. In the event that delivery to you is unsuccessful on more than one occasion, the parcel may be returned to our warehouse. In the event that this occurs any additional freight charges will be incurred to resend your parcel.

10. We take no responsibility for any damage to items that occurs during transit, to the full extent permitted by law.

11. We will not take any responsibility for any incorrect delivery details. We reserve the right to charge an additional delivery fee in the event that your order needs to be redelivered or redirected. In the event we deem a delivery not possible, we reserve the right to cancel an order and refund you. No discussion will be entered into about this decision.

12. You understand that each order must only be sent to one (1) delivery address.

13. On occasion, your order may be separated during transit meaning you may receive a partial delivery. Should this occur (i.e. there are items missing from your order), please check the label on your delivery to ensure that there are not details such as parcel “1 of 3”. If this information is on the label, the rest of your order will be delivered in the coming business days (i.e. you will receive parcel “2 of 3” and then “3 of 3”, which will complete your order). If you have not received the awaiting parcels within three (3) business days, please contact us at venergy@campaign.net.au.

14. Please choose carefully before completing any order. Our Refund Policy is available at: https://v-energy-drink.com/pages/refund-policy

Ordering
15. In order to purchase any product, you will need to:

i. Select the product you intend to buy, including selecting
the quantity and size/colour (if applicable). You will then need to add the
product(s) to your cart by selecting “add to cart”.

ii. You will need to select the shopping trolley icon, where
you can view your shopping cart or “checkout”.

iii. To finish your transaction, you will need to “proceed
to checkout”.

iv. You will then be asked to fill in your details (noting
that it is mandatory that you fill in any field with an asterisk).

v. In the event that you have a discount code or gift card,
you will need to add these in the relevant field and select “apply” (once the
code/number is entered).

vi. After reviewing your order and details, you will need to
select “pay now”.

16. Once your order has been completed, you will receive notification on screen as well as email. You will then receive a further email with a tracking number to track the progress of your order.

Payment
17. All payments can be made using Visa, Mastercard, some
debit cards and PayPal. We reserve the right not to accept credit cards issued
by banks outside Australia & New Zealand. If you are directed to a third
party website to complete payment, you should familiarise yourself with the
terms and conditions of that third party before making any payment.

 18. If your payment is declined for any reason, your order
will not be processed. We do not take any responsibility for any delays in processing your order because of a declined transaction.

 19. The price payable for any order is inclusive of all
delivery fees and taxes. Prices displayed are subject to change at any time. All prices displayed in Australian Dollars (AUD).

 20. You understand that will not pay (or attempt to pay) for
any order using fraudulent or unlawful means. In the event that payment for your order is unsuccessful, we reserve the right to cancel your order at our
sole discretion.

Changing an Order
21. In the event that you have made an error with your order
and the order has been confirmed (for example, you have entered an incorrect
address), you should immediately contact us. We will endeavour to adjust your
details, however this will not be possible once your order has been dispatched. We reserve the right to charge an administration fee and/or extra shipping fee in the event that you require a change to your order after it has been
confirmed.

22. We reserve the right to refuse to change your order in
our absolute discretion.

23. For clarity, you cannot cancel your order once it has
been confirmed.

 Contact Us
24. If you have any questions or enquiries, please reach out
to us via email at e: venergy@campaign.net.au